B&H Photo Video in New York is seeking a Customer Advocacy Associate to analyze customer feedback, categorize responses, and collaborate with departments to boost satisfaction.
You will respond to customers by email and phone with urgency and empathy, ensure follow-up within SLAs, escalate issues when needed, and help document processes and templates to improve the customer experience.
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Customer Advocacy Specialist — Feedback & Resolution
Dayforce HCM · New York, NY, USA ·
- Pay:
- 55.000 - 75.000
- Job type:
- Full Time