Quality Control Reviewer I

Requisition #:

7518

# of openings:

1

Employment Type:

Full time

Position Status:

Permanent

Category:

Bargaining

Workplace Arrangement:

Hybrid

Fund:

1199SEIU National Benefit Fund

Work Hours:

M - F, 9:00 a.m. to 5:00 p.m.

Internal Closing Date:

8/27/26

Job Classification:

Non-Exempt

Responsibilities
• Analyze Coordination of Benefits (COB) information received from members and other insurance companies to establish primary and secondary eligibility for spouse and dependents
• Communicate via telephone with members, insurance carriers, and other professionals regarding COB inquires
• Respond to inquiries regarding COB from departments within the Fund (i.e. Provider Relations, Member Services)
• Prepare and mail letters to members and/or employers regarding the Coordination of Benefits
• Conduct investigation, when necessary, in determining (COB) eligibility
• Update COB patient maintenance screens and other applicable screens in the enrollment processing system Vitech (V3) for the National Benefit Fund, Greater and New York Benefit Fund
• Prepare weekly and monthly production reports via Microsoft Excel
• Perform additional duties and projects as assigned by management

Qualifications
• High School Diploma or GED required, some College or Degree preferred
• Minimum two (2) years relevant clerical experience in a general office environment required; high volume telephone customer service experience preferred
• Basic skill level in Microsoft Excel and Word preferred
• Knowledge of all Funds (NBF, GNY, GNJ) eligibility criteria
• Knowledge of eligibility systems and COB guidelines
• Excellent oral and written communication skills; ability to speak in a clear and concise manner
• Excellent customer service skills and ability to maintain a pleasant attitude; provide professional and courteous service to members
• Ability to prioritize work with tight schedules and target dates
• Problem solver with ability to work independently and as a team player
• Available to work overtime including Saturdays preferred
• Must meet performance standards including attendance and punctuality