Adoption and Performance Informaticist - ONSITE in Bangor, ME | Bangor, Maine

Adoption And Performance InformaticistOptum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.The Adoption and Performance Informaticist is responsible for reinforcing data driven adoption of digital functionality and workflow-based training (in-person and virtual) that promotes effective and efficient use of EHR tools, improves clinical workflows, and enhances user satisfaction. This position also plays a critical role in delivering support for new EHR functionality implementations, enhancements, and sustained use of systems across clinical and operational teams. This role combines deep knowledge of health informatics, clinical workflows, and change management to support users in achieving EHR proficiency and maximizing its value for patient care, safety, and efficiency.Primary Responsibilities:Serve as a subject matter expert on technology functionality, workflows, and best practices across clinical (acute and ambulatory), including clinically driven revenue cycle workflowsLead and support data driven adoption initiatives, including training, go-live support, and post-implementation optimizationLeverage industry-standard efficiency and mastery metrics to proactively target end users to receive supportPartner with client delivery HI teams to design adoption initiatives that deliver high-value outcomes to clientsPartner with HI Adoption Analytics to quantify the value of at-elbow support initiativesCollaborate with end users and operational leaders to identify barriers to adoption and develop targeted solutionsAdapts training based on learner preferences, generational priorities, and learning barriers to individualize learningCollaborate with Analytics Analysts to review system usage data, identifying trends, gaps, and opportunities for improvementFirst line support for ongoing coaching and mentorship to clinical champions and super users for assigned areasUtilizes and incorporates change management strategies to foster user engagement and sustained adoptionMaintain current knowledge of industry standards, regulatory requirements, and emerging technologies in health informaticsDemonstrates flexibility to work varied hours, as neededObtains and maintains credentialed status in assigned EHR applications, Optum technologies and others as applicableDelivers advanced technology training programs (Mastery sessions) tailored to end user specialties and/or rolesServe as a liaison between end-users and IT teams to report issues, gather feedback, and suggest system enhancementsManage ServiceNow ticket queues, as applicablePartners with HI instructional designers on development of training and communication materials for adoption and mastery programsDeliver training and communication to end users and operational users when required for initial onboarding and continuous education, adoption, and mastery. This includes serving as a backup to HI trainers and/or instructional designers in supporting onboarding, super user training, complex project implementations, and technology changesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:3+ years in education or healthcare related fieldFamiliarity with healthcare technologies and adult education learning principles and training deliveryProficient in Microsoft 365 applications, including Teams, Excel, PowerPoint, and OutlookProven excellent communication, presentation, and interpersonal skillsProven ability to work independently and collaboratively across multidisciplinary teamsDriver's License and access to reliable transportationPreferred Qualification:Solid understanding of electronic health records (EHRs) and related workflowsPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.