Service Drive Process Coach: Elevate Customer Experience

Stellantis Financial Services seeks a Service Drive Process Trainer to standardize the road-to-the-sale within the service lane. You will ensure valets, porters, greeters, and advisors operate as a cohesive unit with proven protocols to deliver a premium customer experience.
You will map vehicle flow, train on the 11 key processes, coach digital MPIs and ensure standardized word tracks across the team, aligning service drive promises with parts and shop operations.

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