CRM Manager

About The Job
LEMOINE, a Great Place to Work®-Certified company, seeks a data-driven CRM Manager to transform how we leverage our CRM and drive business growth. You'll operate at the intersection of technology, data, and revenue strategy, empowering teams with essential insights. You'll help us harness our CRM's full potential to boost efficiency, improve decision-making, and accelerate growth. You'll champion data integrity, convert customer insights into actionable intelligence, and bridge operations and tech teams by translating business needs into effective CRM solutions. As our digital initiatives expand, so will this role's focus.

About The Job
LEMOINE, a Great Place to Work®-Certified company, seeks a data-driven CRM Manager to transform how we leverage our CRM and drive business growth. You'll operate at the intersection of technology, data, and revenue strategy, empowering teams with essential insights. You'll help us harness our CRM's full potential to boost efficiency, improve decision-making, and accelerate growth. You'll champion data integrity, convert customer insights into actionable intelligence, and bridge operations and tech teams by translating business needs into effective CRM solutions. As our digital initiatives expand, so will this role's focus.

We are seeking a high-impact, self-driven 'A-Player' as we aspire to become a Fortune 100 Best Company to work for by 2027.

Responsibilities

Serve as the central point of contact for all CRM-related questions and drive organization-wide adoption

Maintain data integrity through access management, security protocols, and system audits

Lead user onboarding and training to ensure maximum value realization across divisions

Build strategic reports and dashboards that deliver actionable insights to leadership

Monitor system performance, test new features, and develop comprehensive documentation

Facilitate data integration between systems to create a unified customer view

Stay current with CRM innovation and AI integration through industry events

Proactively identify enhancement opportunities and manage the change approval process

Function as an internal consultant, translating stakeholder needs into effective solutions

Champion a data-driven culture while making the CRM experience intuitive for all users

Collaborate with Power BI and other specialists to develop data visualizations that draw from centralized data sources and analyze downstream effects with any existing systems or processes

Qualifications

Bachelor's degree in Business Administration, Information Systems, or related field, or equivalent experience

5+ years of proven CRM administration experience, preferably with Unanet (Cosential)

Architecture, engineering, or construction (AEC) industry experience valued, but not required

Demonstrated success driving CRM adoption and optimization in complex organizations

Strong technical aptitude with Microsoft Office Suite and ability to master new platforms

Deep understanding of sales/marketing processes and their translation into CRM workflows

Exceptional communication skills explaining technical concepts to non-technical audiences

Experience developing training programs driving measurable user adoption

Strong project management capabilities with attention to detail

Proven ability to build relationships across divisions, departments, and influence at all levels

Self-motivated problem-solver who thrives in fast-paced, evolving environments

Equal Opportunity Employer
LEMOINE is an Equal Opportunity Employer. We consider all applications regardless of race, color, sexual orientation, age, gender identity, religion, national origin, or disability. Only job-related factors will be considered when assessing applicants' qualifications.

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