Live Event Technology Staff

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Part Time Technical Milwaukee, WI, US
Department:

Operation Technology
Status:

Part-time, event-based (hourly), maximum 29 hours a week
Schedule:

Variable. Driven by the Bucks and Fiserv Forum event calendars. Includes early mornings, nights, weekends, and holidays. (Flexible)
Pay: $20/hr
The Milwaukee Bucks strive to be the best sports and entertainment company in the world. We are looking for dedicated people who champion innovation, inspire and empower their teammates to perform at a world-class level, and foster a culture of continuous improvement.
What We Offer:

Mental Health Resources
On-the-job Training
Milwaukee Bucks and NBA League Discounts
Employer Paid Parking
Position Summary

Live Event Technology Staff is essential to setting up and supporting the wide range of technologies required for events at Fiserv Forum -- Bucks games, Marquette games, NCAA tournaments, concerts, corporate events and more! Come be part of the team that designs and supports the dozens of technology systems needed to deliver the best live sports and entertainment in Wisconsin. You'll be encouraged to learn how to manage many of these systems. We provide the training — you bring the natural curiosity, positive attitude, work ethic, and technical skills to deliver the best possible experience for Fiserv Forum's fans and guests.
Qualifications Required

Reliable, punctual, and able to commit to early morning call times and late event nights
Comfortable working with cables, connectors, laptops, and consumer and commercial electronics
Able to follow detailed written procedures precisely and complete checklists without shortcuts
Customer service instincts and the ability to stay composed with guests during busy or frustrating moments
Able to work a variable schedule including nights, weekends, and holidays based on the event calendar
Familiarity with basic networking concepts — Ethernet, switches, patching, IP addressing, access points
Coursework or a degree in progress in information technology, networking, or a related field
Physical Requirements

Ability to lift and carry up to 50 pounds unassisted, including totes of equipment and cable
Ability to bend, kneel, crawl under tables and platforms, and work at floor level for extended periods while running and dressing cable
Ability to stand and walk for the majority of a shift, including long distances across the arena bowl and concourses
Ability to push and maneuver wheeled equipment carts and dollies, including backup shot clock dollies, across the arena floor
Ability to work in a loud, bright, crowded environment during live events
Bucks and Marquette Basketball Shift Structure

Basketball games in the Fall through Spring are over half the events we have at Fiserv Forum. Support for concerts and other special events is needed as well but to explain the role and responsibilities we have laid out below the basketball cadence; there are two distinct shift types and you may be scheduled for either, or both on the same day.
1. Court / Stats Setup — 7:00 AM–9:00 AM

Usually the morning of a game, but sometimes several days in advance depending on the Fiserv Forum event calendar and when the court is installed. Setup is checklist-driven and follows the Bucks SOP step-by-step.
Work includes:
Running and dressing cable on the arena floor
Deploying and connecting clock and timing equipment
Deploying network equipment and headsets
Setting up the stats tables (laptops, printers, headsets, etc)
Deploying NBA specific technology
Testing everything before handoff
Completing the internal gameday checklist
2. Event Support — 30 minutes before doors through approximately 1 hour after the event

For Bucks games, the shift runs through strike, roughly an hour after the final buzzer. For concerts and other events, the shift ends at food and beverage cutoff.
Work includes:
Ticket entry support:

troubleshooting handheld and pedestal ticket scanners, resolving ticketing and entry issues at the gates, assisting guests with app-related ticket issues, troubleshooting x-ray screening equipment, and checking and replacing ticket pod batteries before doors and during the event
Guest service:

answering guest questions about the arena — concessions locations, seating, amenities, and wayfinding
General IT and network support:

responding to issues anywhere in the building during the event, including printers and toner replacement, network drops, point-of-sale and back-of-house device issues, and escalating anything beyond the scope of the shift
Strike:

breaking down, coiling, and returning all court and stats equipment to the correct totes and storage locations after the event, following the SOP inventory
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affine…?.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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