Onboarding Experience and Journey Lead

Job Description
Workday – Onboarding Experience and Journey Lead
Must Have Technical/Functional Skills

8–12+ years of experience in:

HR Technology

Workday (Core HR / Onboarding)

Experience design / journey transformation

Strong, hands‑on understanding of:

Workday business processes and onboarding capabilities

Experience in:

Journey mapping and service design

Cross‑functional program delivery

Ability to balance:

Experience design vision

Platform constraints and technical feasibility

Strong facilitation and stakeholder engagement skills

Role Summary
We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end‑to‑end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high‑impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross‑functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey‑led, product‑oriented role focused on experience transformation within the realities of Workday and integrated systems.

Key Responsibilities
Onboarding Journey Ownership

Lead the redesign of the end‑to‑end onboarding journey:

Offer acceptance → Pre‑boarding → Day 1 → First 90 days

Map current‑state vs future‑state experiences across:

Employee

Hiring manager

HR / operations

Identify key moments that matter and define target experience outcomes

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Experience Design within Workday

Translate experience vision into Workday‑enabled solutions

Work deeply within:

Workday onboarding frameworks

Business process configurations

Notifications, tasks, and workflows

Ensure experience design is practical, scalable, and aligned with platform capabilities

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Friction Identification & Simplification

Diagnose pain points such as:

Too many steps / handoffs

Lack of clarity for new hires

Redundant or manual processes

Poor manager enablement

Simplify workflows and eliminate unnecessary complexity

Drive automation‑first and self‑service‑first thinking

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Cross‑Functional Experience Design

Collaborate across:

Recruiting (handoff from TA to onboarding)

Core HR

IT provisioning

Learning / compliance

Payroll / benefits (where applicable)

Ensure onboarding is not siloed but connected across systems and teams

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Digital Experience & Integration Thinking

Design how onboarding experience surfaces across:

Workday (core system)

HR Assist / chatbot layer (if applicable)

Email / notifications / manager tools

Ensure a consistent and cohesive experience layer, even across multiple systems

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Prototyping & Iteration

Create:

Journey maps

Experience blueprints

Low‑fidelity prototypes (flows, interactions)

Run working sessions with stakeholders to iterate on solutions quickly

Validate designs with real user feedback where possible

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Measurement & Continuous Improvement

Define success metrics such as:

New hire experience score

Time‑to‑productivity

Task completion rates

Manager satisfaction

Establish a continuous improvement loop for onboarding

Salary Range- $120,000-$150,000 a year

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