Media Monitoring Specialist

Media Monitoring Specialist

Remote (Bulgaria)
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
We're looking for a collaborative, detail-oriented Media Monitoring Specialist to join our Editorial Delivery team.
As a Media Monitoring Specialist, you'll help ensure clients receive accurate, timely, and high-quality media monitoring content by validating coverage, producing editorial summaries, and supporting media insight workflows. You'll collaborate closely with Customer Support, Sales, Editorial, and other cross-functional teams to deliver exceptional client outcomes.
What You'll Do:

Validate print, digital, and broadcast media content according to client briefs and editorial guidelines
Deliver high-quality media monitoring content accurately and on time
Write concise article- and story-level summaries and digests in English from English or other European languages using internal editorial tools
Build and maintain search queries and keyword strategies that align with client requirements while improving production efficiency
Partner with Customer Support, Sales, and other internal teams to set up and maintain client projects and workflows
Monitor service quality and proactively escalate risks or issues that could impact client delivery
Meet individual and team quality standards and performance goals
Produce reports, dashboards, and presentation materials using established templates while identifying opportunities to automate repetitive processes
Extract, analyze, and manipulate data using Excel and Power BI to produce reliable insights
Deliver client-facing media analysis with clear, compelling narratives and actionable recommendations
Contribute to analytical projects by developing expertise in media datasets and research methodologies
Maintain accurate client documentation and project information across internal collaboration tools
Stay current with industry trends in media monitoring, analytics, and data visualization, sharing knowledge with the broader team
To Be Set Up for Success in This Role, You'll Need to Have:

Experience working with media content, including content validation, editorial summaries, or media monitoring
Strong analytical and problem-solving skills
Excellent attention to detail with the ability to review and validate work for accuracy
Strong written and verbal communication skills
Fluency in written and spoken English plus at least one additional European language
Ability to manage multiple priorities while consistently meeting deadlines
Experience using Microsoft Office, particularly Excel and PowerPoint
Strong analytical and numerical skills
Experience working with Google Search and online research tools
Ability to work collaboratively across multiple teams
If Any of the Below Also Describe You, This Could Be an Exciting Opportunity:

Experience building search strings, Boolean queries, or media monitoring searches
Experience creating reports, dashboards, or client presentations
Advanced Excel skills, including macros or automation
Experience using Power BI or similar business intelligence tools
Experience working with media analytics, editorial workflows, or customer reporting
Interest in media intelligence, journalism, communications, or data storytelling
In Addition, We're Always Looking for Candidates Who:

Take ownership of their work and proactively solve problems
Balance quality, efficiency, and client needs when making decisions
Collaborate effectively across teams and communicate clearly with both technical and non-technical stakeholders
Continuously look for opportunities to improve processes and automate repetitive work
Stay curious and actively build expertise in media, data, and analytics
Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery
Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
30 min interview with a member of our Talent Team
A 1 hour zoom interview with the hiring manager
Peer interviews with several team members
30-minute Bar Raiser
Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
Salary

The gross monthly salary for this role in Bulgaria is approximately 1,700 - 1,900 EUR.
Why Muck Rack?

Remote Work, Forever
Fully distributed team with a permanent remote setup
Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Transparent & Fair Compensation
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Health & Wellness
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
Time Off & Family Benefits
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Learning and Development
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O'Reilly
2 additional PTO days annually for learning and development
Inclusive, Customer-First Culture
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation
Trusted by 3,000+ companies worldwide
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
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