Communications Ambassador

Communications AmbassadorThe Four Seasons Resort L?na'i is looking for a Communications Ambassador who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.What You'll DoThe Communications Ambassador serves as a central point of contact for guest communications, managing phone, email, and messaging inquiries while ensuring prompt, professional, and accurate service. This role coordinates guest requests with resort departments, maintains detailed communication records, and helps deliver a seamless guest experience through effective follow-through and exceptional hospitality. Responsibilities include, but are not limited to:Manage guest communications across telephone, email, chat, and messaging platforms, providing accurate information about resort services, accommodations, dining, activities, transportation, and island experiences while delivering exceptional serviceServe as the central communication hub for the resort, coordinating guest requests and operational information between Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Golf, Transportation, and other departments to ensure timely follow-through and service deliverySupport pre-arrival, in-house, and post-departure guest communications by assisting with inquiries, arrangements, special requests, preferences, and guest recognition initiatives while ensuring all information is accurately documented and communicatedMonitor and respond to guest communications through approved platforms, providing personalized interactions and maintaining service standards and response time expectationsMaintain accurate guest profiles, reservations, requests, preferences, and operational notes within resort systems to support seamless coordination and personalized serviceSupport service recovery efforts by addressing guest concerns, coordinating resolutions with operational teams, escalating issues when appropriate, and ensuring guests remain informed throughout the processPrepare and maintain communication logs, operational reports, departmental updates, and internal correspondence to support effective resort operations and cross-department coordinationMaintain proficiency in resort communication and property management systems while assisting guests with basic technology and in-room service support as neededAnd More!What To BringSuccessful candidate must possess legal work authorization in United StatesThe hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shiftsPrior experience and knowledge in Guest Services, Front Office, Concierge, Rooms Division, or a related hospitality discipline required; luxury hotel or resort experience preferredJoin Our 'Ohana & Enjoy Our Amazing Benefits:Hourly Rate: $32100% Employer contributed Medical, Dental, and Vision benefitsCompetitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday PayInclusive and diverse employee engagement & recognition events all year-roundComplimentary stays and exclusive discounts at Four Seasons WorldwideComplimentary Employee Meals & Dry Cleaning for Employee UniformsOwner subsidized on-island housing, inter-island airfare to Oahu and other resourcesComprehensive learning and development programs to help you master your craftEnergizing Employee Culture where you are encouraged to be your true self!And so much more!We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.