Account Operation Specialist

Agency:

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Account OperationsSpecialist

Who We Are
IMSrepresentsleading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, and branded merchandise. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, andprogrammanagement) empowers our clients to stay atthestrategic level, knowing that we can help turn their marketing vision into a reality.

Visit us at:www.IMSretail.com.

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).

We value what makes you, you

IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

WHAT DOESTHE ACCOUNT OPERATIONS SPECIALISTDO:
Reporting to the Account Operations Manager, this position is essential to driving operational excellence and continuous process improvement across the organization. You will serve as a critical link between Account, Production/Sourcing, and Client Service teams, ensuring seamless collaboration and execution of key initiatives.

Primary Responsibilities:

Optimizeoperational workflows and processes to enhance efficiency and system performance

Manage data integrity,logisticscoordination, and digital content distribution

Provide technical troubleshooting and support to resolve cross-departmental challenges

Execute priority activities that directly support client campaigns and digital deployments

Respond promptly and professionally to inquiries from clients, agency partners, and internal leadership, providing thoughtful, concise, and consistent communication

Maintain and contribute to data trackers used for local digital activity, ensuring accuracy and completeness

Utilize IMS reporting tools to generate insights on key metrics including inventory usage, shipment details, and spend trends

Provide customized reporting on local digital activity based on evolving client requests and requirements

Submit and communicate daily requests for digital content platform activities

Support and troubleshoot data integration issues related to EDI and API systems to ensure seamless information flow

Coordinate data collection and validation to ensure accuracy and integrity of database information

Analyze reporting data toidentifyinconsistencies, resolve issues, and proactively spot potential operational challenges

Support special projects and strategic initiatives as assigned by management

Contribute to ongoing process optimization and operational enhancements

Deliver back-up support across teams as needed to ensure seamless operations

Some travelrequired

Key Requirements:

Exceptional attention to detail with strong organizational skills

Proven ability to multitask and manage competing priorities effectivelyDemo

#J-18808-Ljbffr