Communication Services Associate

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Founded in 1935, Alcoholics Anonymous World Services (AAWS) is a 501(c)3 non-profit organization and an international fellowship of people who have had a drinking problem. The Alcoholics Anonymous fellowship is nonprofessional, self-supporting, multiracial, apolitical, and available almost everywhere. The General Service Office (GSO) in the Morningside Heights neighborhood of New York City employs approximately 97 people (both alcoholic and non-alcoholic) and serves over 1.3 million members in the U.S. and Canada.

Our mission at the GSO is to support carrying the message of Alcoholics Anonymous to the still-suffering alcoholic by providing services to A.A. members, groups, and others; publishing and distributing A.A. literature, preserving A.A. history, and sharing A.A.’s collective experience. Not only is our team incredibly mission-driven, but also tremendously supportive of each other as both colleagues and individuals.

Job Summary
The Communication Services Associate is responsible for providing administrative support to the Communication Services Department. Additionally, this position is responsible for time sensitive communication distribution to all levels of the organization and public in multiple languages.

This is a great opportunity for someone who is highly organized, detail-oriented, and energized by work that combines communications, technology, customer service, and administrative coordination. This role is particularly well suited to a resourceful, service-minded professional who takes initiative, enjoys collaborating with colleagues at all levels of an organization, and is interested in using their communication skills to support A.A.’s mission and reach members of the Fellowship around the world.

Responsibilities

Provides customer support on external digital platforms (Meeting Guide app, AA.org, etc.)

Drafts correspondence for department. Distributes communications in English, French, and Spanish

Serves as recording secretary for the department and board committees the department reports to and maintains thorough records of all departmental activities

Prepares background and conducts research for department projects and related committees

Maintains department calendar and scheduled meetings

Provides customer support on the Meeting Guide and Everything AA apps

Handles all communication requests via email blasts and coordinates needs of other platforms (AA.org, apps, social media, etc.)

Supports content and data entry for external platforms

Maintain lists of A.A. entities for communication distribution

Additional ad hoc projects as assigned

Requirements
Required Skills

Excellent communication and organizational skills

Strong writing, spelling, and grammar skills

Computer skills with working knowledge of MS Office applications

Knowledge of digital and graphic design, media relations, and RFP writing a plus

Basic knowledge of social media, marketing, and communication practices

Reliable, organized, and comfortable working on-site in a collaborative environment

Knowledge of Alcoholics Anonymous or 12-step programs a plus

Qualifications

College degree in business, communications, marketing or related field; or equivalent one to two years’ work experience

Heavy experience with customer service is preferred

Experience with social media content is preferred

Location
This position is in New York City, we work a hybrid schedule of 3 days in office and 2 days remote with occasional additional in office days.

This is a non-exempt position with an annual pay range of $52,000 – $59,000 plus approved overtime.

majority employer paid medical, dental and vision and an employer-funded health reimbursement account

Long- and short-term disability and life insurance is provided at no cost to our employees.

generous paid time off including 3 weeks of vacation to start, 10 sick days, personal days, and paid holidays.

Additional benefits include a 403(b) plan with up to 7.5% employer contribution, tuition reimbursement program, and salary continuation program, all of which are available after 12 months of employment.

AAWS is committed to maintaining a diverse and inclusive environment and is proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to age, arrest or conviction record, caregiver status, color, disability, gender, gender identity, height and weight, marital or partnership status, military service, national origin, pregnancy, race, religion/creed, salary history, sexual and reproductive health decisions, sexual orientation, status as a victim of domestic violence, or unemployment status.

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