Content Designer

McDonald's is looking for a Content Designer to join the Product Experience team and help create digital experiences for restaurant crew members.

This role is ideal for a strong writer who understands how content shapes the overall product experience. You'll work closely with product managers, product designers, researchers, engineers, and other cross-functional partners to develop clear, useful, and engaging content for digital products.

The ideal candidate is someone who can take a product or customer problem, understand the audience and business needs, and create a clear content experience around it. This includes thinking strategically about how content can help restaurant employees work more efficiently and manage day-to-day business needs.

The team currently has two Content Designers, with this position adding capacity as one team member prepares for maternity leave.

What You'll Do
Design Content for Restaurant Crew
You'll help craft digital experiences that make it easier for restaurant crew members to complete tasks, understand information, and work efficiently.

Responsibilities include:

Write and refine content for digital products and experiences

Create clear, conversational, and user-friendly product content

Develop content that helps crew members understand what to do, when to do it, and why it matters

Translate complex product or business requirements into simple, understandable language

Think strategically about content throughout the product experience

Partner with product managers, designers, researchers, and other stakeholders

Help identify customer problems and determine how content can help solve them

Contribute to content strategy, standards, patterns, and best practices

Review existing experiences and identify opportunities to improve the content and overall user experience

Required Qualifications

3-5+ years of experience in content writing, content design, UX writing, or a related field

Strong written and verbal communication skills

Exceptional command of the English language

Ability to write clear, concise, conversational content

Experience working collaboratively with cross-functional product teams

Strong problem-solving and critical-thinking skills

Bachelor's degree or equivalent experience

Comfortable working in an evolving and collaborative environment

Experience using Figma

Preferred Qualifications

Experience in content design, UX writing, product content, or content strategy

Experience working on consumer-facing or employee-facing digital products

Experience in a restaurant, retail, hospitality, technology, or similarly fast-paced industry

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