Client Engagement Manager

For more than 50 years, Chernoff Newman has helped brands rooted in the South say what matters — to the people who matter — in the moments that matter most. As an integrated communications agency, we don’t hand work across silos. Strategy, creative, media, digital, social and public relations sit on the same teams — and on the same brief.
Our account service team is the primary point of contact for our clients — and the relationships they build matter at every level of our operations. They transform a client’s wants into actionable needs. They have a cross-disciplinary ability to translate needs effectively to every team in the agency. They inspire and unite the agency while fostering trust with clients at every stage.
We’re in search of a Client Engagement Manager to add to this team. Our CE managers participate in the formation of strategic goals and ensures all efforts align accordingly, while simultaneously nurturing and growing their client relationships – becoming more than a vendor, but rather a trusted advisor.

Role Description
The Client Engagement Manager is responsible for managing the day-to-day relationship between the agency and their clients. We look for our managers to embrace possibility for their brands, hold a viewpoint for what will work best and always look for ways to improve the work. They work in tandem with project managers to oversee creative execution and distribution to the media team.
Our client engagement managers own the outcome of the work and they anticipate what’s next for the brands they work on – coming to them with solutions that help build their bottom line. Staying on budget and on deadline is something they pride themselves on.
They are also responsible for providing agency teams with strategic support beyond day-to-day required activities and are always helping to organically grow our existing clients.
Responsibilities
Plan, analyze and evaluate relevant tasks to assigned client projects and needs
Maintain and foster communications with appropriate agency team and client personnel, facilitating day-to-day client contact
Work with PMs to manage internal and external resources to achieve client and agency goals
Host status meetings, provide meeting notes and distribute to the appropriate personnel
Help to develop annual and quarterly projections with workable budgets and account plans then regularly monitor progress to ensure we’re within the approved budget and margins are met
Collaborate with the Account Supervisor in preparation of recommendations, strategies and actions for the client
Review and analyze materials relative to client needs — from research data to media results and everything in between
Stay apprised of clients’ products, services, marketing developments, any industry news and/or trends
Manage the activities necessary to meet client goals
Handle assigned work in efficient, timely manner
Present, sell and defend all agency work to clients
Work closely with the finance team to ensure prompt collection of accounts receivable
Actively seek additional projects from client contacts and look for new avenues for clients to increase exposure while generating additional revue opportunities for the agency
Supervise work of Client Engagement Coordinators and guide them in skill development
Requirements
Agency experience, with a specific integrated marketing communications background
A Bachelor’s degree in marketing, communications, business, journalism or something else that reflects your understanding in communications
A minimum of 5+ years of experience in a discipline of communications, preferred in account service roles
An understanding of our current footprint and the ability to bring your network to the table
Conscientious with a focus on client and agency needs and expectations
Profound sense of urgency in completing tasks and assignments
Ability to get things done right the first time
Acute attention to detail and strong organizational skills
Excellent internal and external communications skills (written and spoken)
Ability to build and maintain trust
Displays a positive attitude about the client, agency, team and colleagues
Deadline driven while maintaining focus on strategy
Compelling presenter
Client and agency advocate
Capable of leading by example
Hard worker with relentless curiosity
Desire and willingness to learn
Focus on data, metrics and return on investment
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Matching Plan (401k)
Life Insurance (Basic)
Short Term & Long Term Disability
Paid Time Off (Vacation, Sick & Holidays)
Family Leave
Training & Development
Our best work is achieved when we bring diverse perspectives, backgrounds and skillsets together to solve problems for our clients. In addition to diversity of thought, we value diversity of people and are committed to a workforce that’s inclusive of our community and culture.
This is a hybrid position requiring team members to work from a Chernoff Newman office three days per week, with flexibility to work remotely up to two days per week. Candidates for this specific role are preferred to work in our Columbia office.
Pay Range:

Industry competitive, commensurate with experience.

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