Director, Client Service

About The Role
The Director, Client Service sits at the center of Carnegie’s client partnerships — acting as the internal sales lead and the senior strategic resource for a portfolio of higher education clients. You’ll build lasting relationships on campus, match Carnegie’s services to what each institution actually needs, and grow those partnerships over time. Just as importantly, you’ll be the client’s advocate inside Carnegie, pulling work together across divisions so that what gets delivered drives client success, satisfaction, retention, and growth. This role calls for someone who knows the higher ed enrollment and marketing landscape well, can read and navigate campus politics, and leads confidently across internal teams.

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Rice University

Ohio Wesleyan University

The University of Mississippi

Kettering University

Florida Southern College

University of Texas at Tyler

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About The Role
The Director, Client Service sits at the center of Carnegie’s client partnerships — acting as the internal sales lead and the senior strategic resource for a portfolio of higher education clients. You’ll build lasting relationships on campus, match Carnegie’s services to what each institution actually needs, and grow those partnerships over time. Just as importantly, you’ll be the client’s advocate inside Carnegie, pulling work together across divisions so that what gets delivered drives client success, satisfaction, retention, and growth. This role calls for someone who knows the higher ed enrollment and marketing landscape well, can read and navigate campus politics, and leads confidently across internal teams.

What You’ll Own

Client Relationships

Own client relationships, developing a deep understanding of each institution’s goals and priorities so partnerships extend and expand over time

Serve as the internal authority on client needs and experience, advocating for clients across teams

Work closely with Account Management to keep the client experience consistent and positive

Sales

Design and run a strategic sales plan for a portfolio of clients

Build consultative client relationships and package integrated solutions

Manage the sales pipeline, proposals, and contract process proactively

Cross-Division Integration

Lead internal teams on client work, keeping strategy and delivery aligned

Act as the connection point for work moving across Carnegie’s divisions so clients get one coordinated partnership, not a collection of services

What You Bring

Bachelor’s degree

5+ years in enrollment management, higher education marketing, or corporate sales and/or consulting

Demonstrated expertise in higher education enrollment management and/or marketing

Strong sales acumen and a competitive drive

Ability to think strategically and quickly work out solutions to complex problems

Exceptional organizational skills, with the ability to juggle priorities and hold onto details

Ability to build and sustain strong client and internal relationships

Strong writing, presentation, and communication skills

High levels of integrity, autonomy, and self-motivation

Ability to learn new processes quickly and take constructive feedback well

Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Slides, Docs, Sheets)

Effective communication and time-management skills, plus comfort switching between multiple technology platforms, given the remote environment

Ability to travel an average of 25% of the year

Ability to work at a computer for prolonged periods

Why This Role
Client partnerships are where Carnegie’s work either lands or doesn’t. This role exists because someone needs to own that — the relationship, the strategy, the sale, and the internal coordination that turns all of it into results a campus can point to. You’ll have real ownership of a client portfolio, direct influence on how Carnegie’s divisions work together, and a front-row view of what’s actually changing in higher ed enrollment and marketing.

About Carnegie
For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

No phone calls or unscheduled visits to the office, please.

Carnegie is an equal-opportunity employer.

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