Jewelry Client Advisor

Salary Range $10.00 - $25.00*

Job Description
Summary Statement: The role of a Client Advisor is to acquire, cultivate and maintain relationships with clients through elevated selling, exceptional customer service, and personal engagement while becoming their trusted style confidante. A Client Advisor will service clients who come into our store as well as digitally using cutting-edge technology for outreach and selling. A Client Advisor should have strong communications skills and can speak about fashion and trends with authority - both in person and digitally. A Client Advisor is goal-oriented entrepreneur who is flexible & have ability to adapt to the quickly changing needs of the retail industry.

Responsibilities & Qualifications
Responsibilities & Duties
Enhance the Client Experience

Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with a positive attitude

Connect with clients in a friendly and meaningful way

Makes every client interaction a personal and seamless experience

Exhibits behaviors that support client satisfaction goal (KPI)

Maintains a customer-centric mentality, serving the client whenever, wherever, and however

Demonstrates timely follow-up and follow-through on customer requests and commitments

Promotes the benefits of the InCircle program and opens new accounts

Showcases and speaks to the services offered in store during client interactions (i.e. BOPIS, curbside, alterations, restaurants, beauty)

Anticipate the customer’s needs

Graciously processes returns and exchanges

Drive Sales through Technology & Wardrobing

Educates self and client on merchandise, events, promotions, policy and services

Demonstrates expert styling and brand knowledge, curious about all categories in the store

Understands how to showcase product differently based on if a client is remote or in-person

Recommends merchandise in person and digitally based on product knowledge and client preferences, regardless of department or channel

Takes an omnitude approach to identify and recommend merchandise across all channels; leverage omni-channel and fleetwide inventory

Utilizes selling tools and digital store technology to sell across all channels effectively

Achieves personal sales, client conversion and wardrobing goals

Cultivate & Grow Client Relationships

Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal business

Cultivates the client relationship through personalized connection (emails, texts, looks)

Acquires and build client base primarily through forming relationships with new clients and retaining loyal clients through spend and frequency of trips

Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through wardrobing, successful outreach and technology usage

Utilizes digital tools and social media to connect with clients and drive intentional traffic

Leverage gifting and elevated experiences to drive loyalty and spend

Champion Operational Excellence

Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans fitting rooms, returns merchandise back to other departments)

Ensures audit compliance (such as will-call and hold policies)

Contributes to Team Successes

Actively creates a positive work environment through teamwork and collaboration

Readily shares product knowledge and expertise with others

Partners with others to provide best client experience

Maintains positive working relationships through the company

Qualifications

Motivated and results-driven with a proven ability to set and achieve sales goal

Exceptional with technology and has experience selling to clients using digital tools

Has the tenacity and creativity to connect with customers throughout the selling journey

Styling, fashion and/or fashion retail experience preferred

Commission sales experience preferred

High School Diploma / equivalency required

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies
Passion for People

Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship

Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly

Consistently displays responsible, honest, and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers

Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working

Things creativity when faced with business challenges/opportunities; exhibits a "can-do" attitude and willingness to overcome challenges

Passion for Personal Growth

Continuously builds skills and knowledge through training, coaching, and career experiences

Conveys energy and enthusiasm for Neiman Marcus Group and personal work

Adapts personal approach in response to diverse situations and people

Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact

candidatesupport@saks.com

.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

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