Account Manager / Inside Sales Support Specialist

Account Manager / Inside Sales Support Specialist

We are seeking a customer-focused and detail-oriented Account Manager / Inside Sales Support Specialist to join our growing team. This role is responsible for supporting the sales process from order intake through fulfillment while maintaining strong relationships with clients and ensuring brand standards are consistently met. The ideal candidate excels in communication, organization, and customer service, and thrives in a fast-paced, team-oriented environment. You will serve as a key point of contact for clients and internal teams, helping drive successful project execution and repeat business.
Key Responsibilities

Serve as a primary point of contact for clients, ensuring clear and timely communication
Support the sales team with order processing, quoting, and project coordination
Manage client accounts and build strong, long-term relationships
Coordinate with internal teams (including design and production) to ensure accurate and timely order fulfillment
Review orders and artwork submissions for completeness and alignment with client expectations
Track project timelines and ensure deadlines are met
Resolve customer inquiries and issues with a high level of professionalism and responsiveness
Maintain detailed and accurate records of client interactions, orders, and project updates
Identify opportunities to upsell or expand existing client accounts
Qualifications & Requirements

Strong customer service and account management experience
Excellent communication and interpersonal skills
Highly organized with the ability to manage multiple projects simultaneously
Detail-oriented with strong problem-solving abilities
Ability to work collaboratively in a team environment
Comfortable working in a fast-paced, deadline-driven setting
Basic familiarity with design or production processes (preferred but not required)
Inside sales or order management experience is a plus
Graphic design (Adobe Illustrator/Photoshop) experience is a plus
Additional Requirements

Minimum 1 year of customer service experience (required)
Ability to commute to Kenner, LA 70062 (required)
Must be willing to relocate to Kenner, LA prior to start date (required)
Job Details

Job Type: Full-time
Schedule: Monday to Friday, 8-hour day shift
Work Location: In person
Benefits

401(k) with company matching
Health insurance
Vision insurance
Dental insurance
Paid time off
Paid Holidays

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