Remote Process Writer—SOPs, Process Maps & CX Docs

Gainwell Technologies is seeking a highly motivated Process Writer to join our Customer Experience team. This role will document processes, write procedures, create SOPs and DLPs, and map workflows across CX functional areas.
The ideal candidate will work with Lean Six Sigma Black Belts to standardize documentation and ensure best practices. You will collaborate with stakeholders, implement version control, and perform ongoing QA to keep materials accurate and current.

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