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Digital Product Support Lead for Business Banking

U.S. Bank · Boston, MA, USA ·

Pay:
120.000 - 141.000
Job type:
Full Time

U.S. Bank is seeking a Product Support Manager to serve as the primary escalation point for bankers and business customers facing digital servicing challenges.
You will coordinate resolution across product, operations, contact center and technology, investigating defects and driving improvements to digital experiences. The role requires strong analytical skills, customer focus, and the ability to influence across teams in a fast-paced environment.

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