Director – Crisis Communications & Issues Management

Chicago, New York preferred. Would consider Remote setup for strong candidate | $160,000–200,000 + Bonus
Capstone Hill Search is partnering with a leading global investment firm on a search for a Director to join its established Issues Management & Corporate Reputation team.
This is a highly strategic in-house role focused on managing complex operational issues and protecting the organization's reputation across a large, consumer-facing portfolio.
Unlike many corporate crisis positions that focus primarily on financial communications, M&A or executive messaging, this role is centered on real-time operational issues requiring sound judgement, cross-functional leadership and stakeholder management.
Operational incidents and business continuity issues
Property and site-based crises
Resident and customer issues within a B2C environment
Law enforcement and emergency response coordination
Community and local stakeholder issues
Litigation-sensitive situations
Executive and corporate reputation
Crisis preparedness and response
We're particularly interested in speaking with individuals who have advised organizations through complex operational issues within sectors such as:
Hospitality
Consumer & Retail
Infrastructure
Transportation
Other operationally intensive, customer-facing industries
Candidates may come from either an in-house corporate affairs, issues management or crisis communications function, or from a strategic communications consultancy where they have advised clients through operational crises rather than predominantly transaction-led or financial communications work.
This is an outstanding opportunity to join a highly respected investment organization, working alongside senior business leaders on some of the company's most important reputational and operational challenges.
Please note that due to the high value of applicants, if you have not heard from Capstone Hill Search then you, unfortunately, have not been selected for this role.
Capstone Hill Search: public relations, public affairs, digital, corporate communications, stakeholder, government & investor relations. Working across North America, UK & Europe, the Middle East, Asia and Australia.

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