Director, Onboarding & Customer Engagement

Mastercard seeks a Customer Engagement Manager – Onboarding to lead newly signed customers from late-stage sales through initial onboarding and transition to steady-state account management. You will serve as the primary customer relationship lead, ensuring a seamless handoff, high-quality onboarding, and collaboration with Product Delivery, Support, and other teams.
You will coordinate governance, manage risks, and educate customers on Mastercard processes while aligning with commercial

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