Associate Director, Marketing Systems

MBI is seeking an Associate Director, Marketing Systems to own and support the systems that power our print marketing operations, including customer selection, campaign execution, and tracking of marketing spend and performance.
This is a hands‑on role responsible for keeping a critical, highly used platform running smoothly. You’ll work closely with marketing teams to ensure data is accurate, outputs are reliable, and issues are resolved quickly. You’ll also help guide a small team supporting related systems and integrations.
This role will partner with the current system lead during a transition period to ensure continuity and knowledge transfer.
What You’ll Do

Own day-to-day operation of systems supporting marketing campaigns and advertising spend tracking
Provide direction and problem‑solving support to a small team of programmers supporting related systems (e.g., NetSuite and integrations)
Respond to and resolve user questions, issues, and requests
Investigate data and system issues, identify root causes, and implement solutions
Distinguish between user misunderstanding, data issues, and system problems
Communicate clearly with both technical and non‑technical users
Enforce processes and timelines while remaining flexible when business needs require
Monitor key processes (mailings, data feeds, reporting outputs) to ensure reliability
Ensure data and outputs used for marketing and financial decisions are accurate and trustworthy
Maintain clear, business-friendly documentation of how systems work
Partner with internal teams and external resources when escalation is needed
Support evaluation of potential future system improvements or platform changes
What We’re Looking For

Strong understanding of how data flows through business systems
Working knowledge of SQL (ability to read and write queries)
Experience troubleshooting data‑driven systems and getting to root causes
Comfort working in legacy or highly customized environments
Strong communication skills with the ability to explain complex topics simply
Ability to manage multiple priorities in a fast‑paced, reactive environment
High level of ownership, follow‑through, and reliability
Calm, practical approach to problem‑solving under pressure
Experience leading or mentoring technical team members
Nice to Have

Experience supporting marketing or direct‑to‑consumer business operations
Familiarity with segmentation, campaign timing, and list accuracy concepts
Experience with systems that track marketing spend and performance
Exposure to system evaluations, upgrades, or platform transitions
Habit of documenting processes in clear, plain language
Why This Role Matters

This role supports systems that directly drive how we reach customers, how we spend marketing dollars, and how we measure results. Accuracy, reliability, and clear communication are critical to the business.
Overview

MBI has been in business for over 50 years. Our products are marketed through our three operating divisions (1) The Danbury Mint (2) The Easton Press (3) PCS Stamps & Coins. These names are well‑known in the industry for marketing high‑quality products and offering unsurpassed customer service. We attribute much of our success to our commitment to high standards and we strive to make our company a great place for great people to work.
We offer a competitive salary and benefits package, including 401K, profit sharing and year‑end bonus potential. If you like people, like to provide outstanding customer service and thrive on a fast pace, we would like to speak with you.
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We strive to develop and foster an inclusive workplace that promotes and values diversity. We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Accordingly, MBI provides equal opportunities for employment. We do not tolerate discrimination based on characteristics such as race, color, religious creed, age, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, status as a veteran, present or past history of mental disability, intellectual disability, learning disability, or physical disability, including, but not limited to, blindness.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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