AEM Dynamic Technical Account Manager

Responsibilities and duties:
Work with customers at varying stages of solution maturity to solve targeted customer issues or challenges in short-term engagements
Coach customers on AEM best practices and advise on new features
Effectively assess a customer's technical challenges, devise optimal solutions, and present the options to the customer
Deliver customer-facing webinars where you serve as the AEM SME
Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality
Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles
Build trusted advisor relationships with our customers, CSMs, TAMs, and product teams
Lead multiple customer engagements simultaneously
Take leadership during project discovery and delivery, while collaborating with the TAM to deliver high-value engagements
Requirements:

3+ years of Consulting Experience with Assets & Sites
2+ years working with Adobe's Creative Cloud Solutions
A deep understanding of the content life cycle, from concept and creation to activation and measurement
Experience with Gen Studio for Performance Marketing and/or executing the content supply chain
Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, Edge Delivery Service, and Adobe I/O
AEM Sites Architect Certification; AEM Assets Architect Certification
Ability to lead content authoring best practices & technical architecture discussions and provide implementation guidance
Experience developing customer-facing thought leadership assets that address common customer technical issues
Good presentation and interpersonal skills, both verbal and written in English
Able to articulate business solutions to both technical and non-technical audiences
Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
Solid team player with strong ability to collaborate and provide effective feedback with colleagues

For a further discussion or to find out more, contact Itishree Mohanty on (909) 264-1791 or apply now.