Account Resolution Specialist

About Shamrock Trading Corporation
Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Why You’ll Love Working Here
Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

Benefits
At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:

Training and Development: Ongoing training and professional development opportunities

Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits

Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education

Financial: Generous company 401(k) contributions and employee stock ownership after one year

Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community

About The Role
Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business

What You’ll Do

Research open receivables on low and high volume accounts

Work directly with customers via phone and email to help resolve past due invoices and invoice/credit issues

Monitor customer account details for non-payments, delayed payments and other irregularities

Work internally with Account Managers to resolve customer issues and concerns

Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences.

Support supervisors in escalated collection disputes

Assist management with coaching and training of new and existing members of the team

Answer incoming accounting phone calls

Respond to general customer inquiries and requests.

Generate account statements

Manage and maintain numerous payment service portals

Keeping accurate records and reporting on collection activity

What You’ll Bring

Two to three years of experience in an administrative, billing or collections environment

Proficient general knowledge of accounting principles and accounts receivable

Proficient in Microsoft Office Products, especially Excel.

High energy and ability to multi-task

Ability to work in a high volume, fast-paced environment.

Ability to effectively prioritize tasks and to manage time effectively

Problem solver with the ability to identify and create solutions

Requires ability to effectively interact and communicate with all levels of employees, managers, and customers through verbal and written communication.

Leadership or management experience preferred

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