Account Manager II - Risk Management

Account Manager IIDo you have experience working with commercial insurance? Are you looking for an opportunity to work on a growing book of business with a high-performing team? TrueNorth is looking for an Account Manager II to join our Risk Management team in our Denver, Colorado office. The Account Manager's job is to perform duties and maintain quality service that supports our Risk Management accounts, including clients, insurance companies, and producers. This role focuses on managing a portfolio of generalist and real estate accounts, with key responsibilities including overseeing renewals, marketing accounts, and delivering exceptional client service.This position has an anticipated work schedule of Monday – Friday, 8:00 am – 5:00 pm, with flexibility for a hybrid schedule of Tuesday-Thursday in the office and Monday & Friday remote after the first 90 days.About TrueNorth Companies:Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!What TrueNorth Offers:Annual BonusMedical, Dental, Vision401k with Company ContributionsResponsible Time Off (PTO)11 Paid HolidaysCompany-paid Life and Disability CoveragePaid Volunteer Time OffDonation Match ProgramTuition ReimbursementEmployee Assistance Program (EAP)Wellness Program with Financial Incentives/DiscountsHybrid Work ScheduleIn compliance with Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be, performed in Colorado. Colorado Hiring Range: This position is an Exempt role with a compensation of $75,000-$85,000 annual salary. The pay will vary depending on your location, skills, and experience. In addition to your base compensation, you will have the opportunity to earn up to an additional 8% of your annual salary based on the performance of your individual goals and the goals of the firm.Essential Job Functions:Key responsibilities include:• Accurately manage client accounts with a proactive service approach, ensuring all deadlines and service levels are met• Serve as subject matter expert for niche and/or industry specialization• Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external• Manage projects as appropriate to client lifecycle and/or as requested by the client or production team• Lead the creation of materials for recurring client meetings; analyze client data and present findings and recommendations• Manage delivery of the firm's commitments based on the suite of services purchased by the client• Assist in marketing and placing new business and/or renewal business while maintaining process per workflows• Mentor and train Account Specialists and Account Managers on industry knowledge, regulatory requirements, and available tools• Coordinate firm resources such as Claims, Legal, Safety, Marketing, and/or Technology as needed• Keep accurate records of policies, renewals, and payments; stay current on insurance regulations, trends, and products• Travel to visit clients or carriers as needed; collaborate with regional offices to ensure alignment in processes and practicesCredentials:High School diploma or GED required, two or four-year degree preferredMinimum of 4 years of experience in commercial insurance industry requiredProperty & Casualty Insurance license requiredExperience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functionsPrior customer service experience requiredUnderstand the different processes/forms associated with the varying coverages and insurersExperience working with EPIC Agency Management Software preferredSkills:Excellent verbal and written communication skillsGood leadership, problem-solving, and time-management skillsAdvanced analytical skills and attention to detailGood customer service skills, including telephone and listening skillsGood planning, organizational, and prioritization skillsAbility and motivation to work independentlyAbility to work within a team and to foster teamworkWhy TrueNorth?We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!