Account Executive, Chat (R-19662)

Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, cross-sell and up-sell of new opportunities.

Essential Key Responsibilities

Effectively manage incoming leads from D&B’s Chat feature on the company website, ensuring a
seamless transition from lead to client engagement

Be able to conduct a needs-based assessment and transition to the customer’s needs to the best product
and solutions

Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with
their goals and objectives

Grow the revenue stream by identifying new logo opportunities

Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting.

Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives

Observe and adhere to all compliance policies, trainings, and procedures while interacting and selling to
customers. (Product training, coaching, timecard, and self-assessment, etc.)

Additional duties as assigned.

Education & Experience

Education Preferred/Required Years of Relevant Experience

Associate's Degree Required 4 to 6 years

Bachelor's Degree Preferred

Essential Skills and/or Certifications

An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy

Possess an aptitude for quickly grasping selling techniques and product knowledge

Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment

Experience in selling an intangible product and/or inside sales experience is strongly preferred

Computer knowledge with good communication, organizational and time management skills

Strong listening, written and verbal communication skills

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

External Clients, Client Success, Marketing, Data, Product, Delivery and Customer Service Team members

Physical Requirements

Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

Ability to sit, speak and operate telephone and/or computer for long periods of time

Ability to handle pressure, stressful conditions, and conflict resolution

Ability to work day, evening and/or weekend hours as needed

Regular attendance in the office

Benefits We Offer

Generous paid time off in your first year, increasing with tenure.

Up to 16 weeks 100% paid parental leaveafter one year of employment.

Paid sick timeto care for yourselfor family members.

Education assistanceand extensive training resources.

Do GoodProgram: Paid volunteer days&donation matching.

Competitive401k with company matching.

Health & wellness benefits, including discounted Wellhubmembership rates.

Medical, dental&vision insurancefor you,spouse/partner&dependents.

Equal Employment Opportunity (EEO)
: Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities
: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

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