Operation Manager

Operations ManagerWe are seeking an Operations Manager. The Operations Manager is responsible for leading a team within the National Lockbox operation, overseeing approximately 10 employees in a fast-paced, client-focused environment. This role combines people leadership, operational oversight, process improvement, and client service support to ensure operational excellence and adherence to service level agreements (SLAs).An ideal candidate is an ethical, collaborative leader who enjoys coaching employees, solving complex problems, and driving continuous improvement initiatives. This individual will foster a positive team culture while balancing employee development, operational efficiency, and business objectives.Key Responsibilities:Oversee daily lockbox operations and ensure service level agreements are consistently met.Lead, coach, and develop a team of approximately 10 operations employees.Conduct regular one-on-one meetings and performance discussions.Address employee concerns and conflicts in a professional and constructive manner.Foster a culture of accountability, collaboration, and continuous improvement.Learn all operational functions within the department and provide hands-on support when needed.Monitor workflow, productivity, quality, and operational performance metrics.Manage multiple priorities in a dynamic environment where unforeseen issues frequently arise.Serve as an escalation point for operational and client-related concerns.Partner with internal business lines to resolve client issues and operational challenges.Investigate complex processing issues, transmission failures, and exception items.Analyze operational data to identify root causes and implement appropriate resolutions.Ensure timely communication and follow-up on client concerns.Identify opportunities to streamline processes and improve operational efficiency.Drive change initiatives and encourage innovative thinking within the team.Leverage fresh perspectives to enhance workflows and improve the employee and client experience.Basic Qualifications:Bachelor's degree, or equivalent work experienceTypically three or more years of relevant experiencePreferred Skills/Experience:Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)Understanding of applicable Federal and State laws and regulationsThorough knowledge of applicable products, programs, financial analysis and related documentation as applicableGood organizational, managerial and project management skillsWell-developed customer relations skillsExcellent interpersonal and verbal and written communication skillsExcellent supervisory and management skillsAbility to manage multiple tasksLocation expectations:This role requires working from a U.S. Bank location for all scheduled work days.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.Pay Range: $71,400.00 - $84,000.00