Customer Service Account Manager

Company:
5 Star Roofing Company. 30-year-old family-owned business providing roof replacement, storm restoration, siding, and gutters.

Position: Customer Service Account Manager
This role focuses on customer development, appointment scheduling, and customer satisfaction after the sale. Responsibilities also include completing post-installation paperwork and presenting additional services or options to customers over the phone.

Position Offer:

Competitive Pay

Career Growth

Essential Duties & Responsibilities:

Contact homeowners and schedule estimate appointments

Call homeowners after installation to perform post-installation follow-ups

Confirm successful installation and customer satisfaction

Complete final paperwork and obtain approvals

Present additional products, upgrades, or services when needed

Required Skills:

Strong phone sales and customer service skills; Home Improvement Industry experience preferred

Strong communication and customer service skills

Ability to clearly explain products and services

Detail-oriented with paperwork and documentation

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