Lead Technical Writer

Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites
Create comprehensive, accurate, and approachable content for Admin, end user, and developer audiences
Help audiences understand and connect with complex technical subjects
Collaborate with product managers, engineers, the user experience team, cross‑functional stakeholders, and other writers
Produce online help, in‑app assistance, guides, videos, and other content
Define scope where ambiguous and set and manage expectations with content and engineering stakeholders
Work in an Agile development environment
Requirements

8-10+ years of experience documenting software for Admin and end user audiences
Ability to write accurate, concise, and approachable content
Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle
Excellent project management skills
Excellent stakeholder management skills
Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders
Ability to self‑manage and self‑prioritize to get alignment
Ability to quickly learn complex technologies
High standards of quality and attention to detail
Experience with common XML‑based authoring tools, like Markdown, Oxygen, or Flare
Experience with source control software, such as Perforce or Git
Excellent problem solver
Excellent communication and interpersonal skills
Strong advocate for the customer
Experience working in an Agile development environment
Experience with Salesforce products (desired)
Experience with AI tools used for content creation or management (desired)
Experience creating API documentation and the ability to read and understand code samples (desired)
Core Competencies

Demonstrates expertise in creating and maintaining documentation for Salesforce applications, with a strong focus on producing clear and concise content for diverse audiences. Proficient in project management and stakeholder collaboration within an Agile development environment.
Highest-signal resume keywords

Salesforce Documentation
Agile Development Environment
XML-Based Authoring Tools
Project Management Skills
Gen AI Tools Familiarity
ATS Optimization Keywords

Hard Skills

Content Creation
API Documentation
Technical Writing
Understanding Code Samples
Attention to Detail
Problem Solving
Self‑Management
Scope Definition
Soft Skills

Excellent Communication
Interpersonal Skills
Stakeholder Management
Customer Advocacy
Industry Keywords

Salesforce Products
In-App Assistance
Online Help
User Experience
Content Development Lifecycle
Tools & Technologies

Markdown
Oxygen
Flare
Perforce
Git

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