Regional Client Service Director – Southeast Region

Jobtailor · town of florida, ny, USA · 5 days ago

Lead strategic execution of market development, growth, and operations for the PNC Private Bank Client Service organization within the region
Oversee service excellence and consistent exceptional client experiences across the region
Develop, coordinate, and enforce systems, policies, procedures, and productivity standards
Collaborate with leadership to develop client service and advisor support functions
Lead acquisition, career development, performance expectations, coaching, and accountability for regional service professionals
Coach and mentor market service directors and managers to achieve regional goals and client experience results
Create and measure daily, weekly, monthly, and quarterly key performance indicators
Manage the organization toward PNC Private Bank and Client Service & Middle Office goals, strategic plan, and mission
Develop and execute strategies supporting regional business development and financial priorities
Identify cost reductions, efficiency improvements, and revenue enhancements; build strategic cases for buy-in
Make sound decisions using critical thinking and independent judgment; escal…???

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