Senior Content Designer

Own end-to-end content design for complex, ambiguous product areas spanning B2B and consumer domains
Establish and evolve content standards, voice and tone guidelines, and reusable patterns across squads and product surfaces
Use behavioral data and user research to evaluate content decisions and iterate based on evidence and expertise
Proactively identify content gaps and opportunities
Review and provide feedback on UX, product management, and engineering team members' work
Partner with UX leadership to promote the value and process of content design
Collaborate with product management, product design, UX research, and engineering
Shape the language, structure, and flow of product experiences for shoppers, brand clients, and publishers
Uphold Ibotta's Core Values
Requirements

4 to 6 years of experience in content design, UX writing, content strategy, or a related field
Experience within a consumer-facing tech product or marketplace/platform environment
Experience with conversational design
Bachelor's degree in English, Communications, Journalism, Human-Centered Design, a related field, or equivalent professional experience
Strong portfolio demonstrating end-to-end content design work, writing process, problem-solving skills, polished UI copy, and measurable user-experience impact
Excellent facilitation and communication skills
Experience building or scaling content systems, style guides, or governance frameworks across multiple teams or products
Familiarity with design and prototyping tools such as Figma
Familiarity with collaboration/documentation tools such as Jira and Confluence
Familiarity with AI tools such as Claude Code and OpenAI Codex
Curiosity about understanding users and empathizing with their problems
Applicants must be currently authorized to work in the United States on a full-time basis
Core Competencies

Demonstrates expertise in end-to-end content design, UX writing, and content strategy, with a strong focus on user research and behavioral data to inform content decisions. Proficient in building content systems and collaborating across teams to enhance product experiences.

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