Content Developer

Our client is seeking a Content Developer to create, maintain, and publish content that supports customer care teams and their internal tools. This role will manage content throughout its lifecycle, ensuring procedures are accurate, clear, consistent, and available to support business updates and new initiatives. The ideal candidate has experience with content or knowledge base writing, exceptional attention to detail, and the ability to independently manage multiple projects in a fast-paced, rapidly changing environment.
Responsibilities: Own the end-to-end process of writing, editing, and publishing internal procedures and support content
Create new content and update existing procedures based on business and project needs
Review content for accuracy, clarity, consistency, style requirements, and unnecessary duplication
Partner with subject matter experts and cross-functional teams to validate content and ensure accuracy
Assess project impacts and identify procedures that need to be created, updated, or removed
Track content development progress and communicate status to project stakeholders
Partner with project and learning teams to ensure content is available ahead of training and launch dates
Manage multiple projects and business update requests simultaneously while prioritizing deadlines
Publish and maintain content within content management systems
Support content development for additional internal tools as needed
Requirements: Experience in content development, corporate communications, technical writing, or knowledge base writing
Strong writing and editing skills with exceptional attention to detail
Excellent analytical and problem-solving abilities
Ability to manage high volumes of information and identify what is relevant to specific projects
Experience working independently and navigating ambiguity
Strong project management and organizational skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Experience collaborating with cross-functional, global, and virtual teams
Ability to adapt quickly to changing technologies, processes, and business requirements
Excellent written and verbal communication skills
Experience working with content management systems
Ability to appropriately handle confidential information
Preferred Qualifications: Experience in corporate communications or knowledge base writing

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