ProspectBlue is partnering with a well-established company in the print, mailing, and fulfillment industry to identify an experienced Account Manager / Customer Service Representative. This is a great opportunity for someone who already understands the industry and can hit the ground running.
The ideal candidate will have 5+ years of account management or customer service experience within the print, mailing, fulfillment, or a closely related industry. Industry knowledge is important for this role, particularly experience with offset and digital printing and mailing.
What You’ll Do:
- Serve as the primary liaison between assigned sales representatives, customers, and internal teams.
- Manage multiple print, mailing, and fulfillment projects from start to finish.
- Review new projects against estimated specifications and identify when a project needs to be re-estimated.
- Communicate customer needs and expectations to the scheduling team.
- Review work orders, specifications, and schedules for accuracy.
- Partner closely with the production team to ensure projects move smoothly and efficiently.
- Build strong customer relationships by understanding needs, resolving concerns, and identifying opportunities to recommend additional products or services.
What We’re Looking For:
- 5+ years of account management, customer service, or related experience within the print, mailing, or fulfillment industry.
- Strong knowledge of offset and digital printing and mailing processes.
- High attention to detail and a strong sense of organization.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong interpersonal skills and a team-oriented approach.
- Ability to recognize opportunities, collaborate with others, and follow through to get results.
- High school diploma or equivalent.
Industry experience is strongly preferred and will be a key factor in the selection process.