Digital Content & UX Specialist

Digital Content & UX Specialist
Full Time Professional Head Office, Brooklyn, NY, US

Requisition ID: 2059

Salary Range: $66,500.00 To $80,000.00 Annually

Overview
We are seeking a Digital Content & UX Specialist to support the Digital Team in improving the digital experience of our customer‑facing web content while contributing to a collaborative, high‑performing, and values‑driven workplace.

The ideal candidate is highly detail‑oriented, collaborative, and passionate about fashion, technology, and how design can enhance customer journeys in a fast‑paced, omnichannel environment. This position is primarily based in our Greenpoint, Brooklyn office and follows a hybrid schedule, dependent on role and business needs.

About the role
Essential Functions
Content and Site Management

Collaborate with designers, merchandisers, developers, and marketers to ensure site content is applying user experience best practices while also being on brand

Maintain, update, and organize content across our CMS, various admin platforms, and our DAM (Digital Asset Management Tool)

Tag, categorize, and audit content accurately, following established taxonomies and guidelines

QA content across pages to catch errors, inconsistencies, and formatting issues

Track performance tied to content changes and ensure KPIs are being met while optimizing appropriately

UX Support

Review customer‑facing pages for UX and UI consistency and best practice, flagging issues and seeing them through to resolution

Assist in documenting templates, page structure updates, and content guidelines for consistency and measuring success

Support the creation of mockups or annotated screenshots to communicate proposed changes

Participate in feedback rounds on new designs or content updates, offering clear and constructive notes

Project manage CRO roadmap and keep cross‑functional members (both internal and external) accountable

Additional Job Responsibilities

Other related duties as assigned

What we are looking for
Skills & Requirements

Bachelor's degree in a related field (Communications, Marketing, Digital Media, UX/HCI) preferred, or equivalent experience

2+ Years experience in related roles preferred

Detail oriented creative thinker with strong organizational, communication and problem‑solving skills. Ability to interact with professionalism across all levels of the organization

High levels of accountability and reliability, with a proven ability to take initiative and follow through on commitments

Experience contributing to team‑based goals and achieving results through collaboration

Comfort navigating and working in web‑based platforms, CMS tools, and admin interfaces as well as a foundational understanding of UX and UI principles and best practices

Basic SEO knowledge and familiarity with how content choices affect search visibility

Passion for e‑commerce and customer‑facing digital experiences, especially for lifestyle brands

Interest in analytics and data

Experience tagging, categorizing, or organizing digital content at scale

A habit of documenting work clearly and an eagerness to ask questions and suggest improvements

Proficiency with Microsoft Office

Physical Requirements

Prolonged periods of sitting at a desk, working on a computer, standing and bending

Must be able to lift 15 pounds occasionally

Must be able to access and navigate various departments at the organization's facilities

Benefits at a Glance
At J.McLaughlin, we design our benefits with the same care and intention as our product. Our benefits are designed to support well‑being, flexibility, and long‑term growth.

Comprehensive medical, dental, and vision coverage

401(k) retirement plan with company match (eligibility based on hours worked)

Generous paid time off and paid holidays

Hybrid or flexible work environment (role-dependent)

Company‑paid life insurance and disability coverage

Optional Critical Illness and Accident insurance

Employee Assistance Program (EAP)

Clothing allowance and generous discounts on J.McLaughlin merchandise

Discretionary bonus opportunities (role‑dependent)

Employee referral incentives and commuter benefits

Pay Transparency & Disclaimer
$66,500 – $80,000 depending on experience, skills, and qualifications.

Compensation and benefits may vary based on role, location, and eligibility. J.McLaughlin reserves the right to modify compensation and benefit programs at any time, in accordance with applicable laws.

Equal Opportunity Employer
J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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