- Own and manage programs and initiatives supporting Dealer Sales and Performance Management end-to-end
- Lead dealer marketing efforts supporting sales, engagement, and retention objectives
- Develop and execute a Dealer Rewards Program
- Develop and execute a President's Award recognition program
- Manage program planning, launch, in-market execution, and post-program review
- Stand up and lead a Dealer Advisory Board
- Manage Dealer Advisory Board communications, outreach, relationships, meeting coordination, and scheduling
- Lead development of quarterly objectives and KPIs in coordination with Finance, HR, and the SVP of Dealer Sales
- Own tracking and reporting against objectives and KPIs
- Oversee reporting tools and dashboards for HQ and field teams
- Analyze performance data, identify trends, flag risks, and recommend adjustments
- Oversee, streamline, and develop operational sales processes
- Own the end-to-end onboarding and offboarding experience
- Create, optimize, and maintain standard operating procedures
- Improve new account hand-off processes to service teams
- Project-manage group-level implementation initiatives for Dealer Strategic and National Accounts
- Represent the Dealer Sales and Performance Management team internally and externally
- Build out a team supporting program tracking, reporting, and execution
Requirements
- 5+ years leading and developing a Sales Operations team
- Proven ability to lead teams, coach individuals, and continuously improve business processes
- Track record of designing and running incentive, rewards, or recognition programs
- Skilled at setting measurable goals and building reporting to track them
- Ability to maintain steady morale and high, achievable expectations among direct reports
- Bachelor's degree preferred; high school diploma or GED required
- Technical acumen with proven troubleshooting experience
- Strong attention to detail
- Excellent written and verbal communication skills
- Comfortable operating independently and in a team-based environment
- Strong experience with Microsoft Office products, including Excel
- Proficiency with CRM platforms such as Salesforce
- Ability to work in-office per Company workplace policy
- Ability and willingness to travel domestically by car or airplane up to 10% of the time
- Automotive industry experience desired
- Direct experience calling on dealers, with fluency in dealer business and dealer lingo desired
- Experience with both field-facing dealer work and HQ process management desired
- Extensive Salesforce experience strongly recommended
- Experience with project management applications such as JIRA or Asana desired
Core Competencies
Demonstrates expertise in managing dealer sales programs and performance initiatives, with a strong focus on developing and executing incentive and recognition programs. Proficient in analyzing performance data, setting measurable goals, and leading sales operations teams to achieve high standards.
Highest-signal resume keywords
- Sales Operations Leadership
- Incentive Program Design
- Performance Data Analysis
- CRM Proficiency (Salesforce)
- Project Management (JIRA, Asana)
Hard Skills
- Sales Operations Management
- Performance Management
- Data Analysis
- Goal Setting
- Process Improvement
Soft Skills
- Team Leadership
- Coaching
- Communication
- Attention to Detail
- Independent and Team Collaboration
Industry Keywords
- Automotive Industry Experience
- Dealer Business Fluency
- Dealer Advisory Board Management
- Operational Sales Processes
- Onboarding and Offboarding
Tools & Technologies
- Microsoft Office (Excel)
- Salesforce
- JIRA
- Asana