Technical Writer
Hershey, PA (Onsite)
Contract
Top Three Technical Skills:
Technical writing and procedure development
Manufacturing equipment / process documentation
Mechanical aptitude and equipment troubleshooting awareness
Typical Day:
Daily huddle with leader to review status of projects. Read & respond to emails throughout the day. Content creation in an office setting. Validate training and gather information / research equipment. Shadows SMEs on production floor to document process flow. Monitor, capture photographs and video of equipment while in use, during breakdown and reassembly.
Main Duties:
Create training materials, including process procedures, step-up cards, one-point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety.
Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud.
Assist with the creation and review of Job Safety Analysis documentation, as needed.
Standardize content structure, instructional format, and operator competency requirements.
Provide periodic follow-up evaluations of machine operators to confirm skill retention and support refresher training for higher-complexity equipment.
Complete additional tasks as assigned to support Tech Center training and operational needs.
Work with SMEs to simplify complex content, remove unnecessary detail, and consistently focus on what the learner needs to know.
Prioritize content creation work to meet training development milestones.
Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development.