OK4WD Ecommerce Customer Support Specialist – Off-Road & Overland Gear

OK4WD is seeking a dedicated Ecommerce Customer Support Specialist who can provide essential support to our ecommerce team and enhance our customer satisfaction as we continue to grow. We are one of the leading offroad and overland ecommerce retailers in the nation and based in Stewartsville, NJ.

As an Ecommerce Customer Support Specialist, you'll be the first point of contact for our customers-online, over the phone, and via email. You'll play a key role in providing support, answering questions, and guiding customers through their truck upfitting and off-road needs. While sales experience is a bonus, it's not required. What matters most is your passion for the off-road industry and your working knowledge of guiding the customer experience.

Responsibilities include:

Ensure high levels of customer satisfaction by providing excellent pre and post-sales support

Process orders from ecommerce website, phone, and emails

Maintain working knowledge of products, order fulfillment policies and procedures, and basic accounting processes

Respond to basic customer queries through phone, email, and online chat

Update customer records in the company database

Perform other duties as required

Job Requirements:

Extroverted individual who enjoys interacting with customers

Passion and knowledge of the automotive and off-road industries a plus

Experience with BigCommerce a plus

Knowledge of Microsoft Office Suite particularly Excel.

Ability to quickly learn new technologies including CRM, POS, and web based systems

Comfort with a fast paced environment and multitasking a must

Outstanding verbal, written, and interpersonal skills

Good team worker

Must be detail oriented and responsible

Must have ability to accept constructive feedback

Fluent in Spanish a plus

Benefits we offer:

Generous 401k match.

Paid Time Off

Heavily Subsidized Individual Health Insurance.

Dental and Vision Insurance.

Employee Discounts on Parts.

Phone and Mileage Reimbursement.

Wellness Reimbursement.

Paid Holidays

A Family Atmosphere and Positive Work Environment.

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