- Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts
- Build multi-threaded relationships across brands and departments within existing client organizations
- Generate warm introductions and referrals into adjacent brands or departments at existing clients, expanding Gradient's footprint
- Own AGI retention and brand retention targets for assigned accounts
- Partner closely with Gradient's project management team to stay close to delivery quality without owning execution
- Travel regularly to build in-person rapport with clients
- Report on retention and growth performance directly to the Chief Client Officer
Requirements
- Track record of growing and retaining large client relationships, ideally in an agency environment
- Skill at navigating and expanding relationships across complex, multi-department client organizations
- Comfort owning revenue retention and growth numbers, not just relationship management
- No specific industry background required; beauty, spirits or luxury experience is a plus, not a requirement
- 8+ years of client leadership, account growth, or business development experience, ideally within an agency, with experience owning and expanding significant client relationships
- Willingness to be based in New York and travel regularly
- Comfortable using Hubspot, Linkedin Sales Navigator, and other sales software
Core Competencies
Demonstrates expertise in client relationship management, retention, and growth strategies for high-value accounts, with a strong focus on navigating complex organizational structures. Proven ability to report on performance metrics and collaborate effectively with project management teams.
Highest-signal resume keywords
- Client Relationship Management
- Account Growth Strategy
- Revenue Retention
- Business Development
- Sales Software Proficiency
Hard Skills
- Client Leadership
- Account Growth
- Retention Strategy
- Multi-Department Relationship Management
- Performance Reporting
Soft Skills
- Interpersonal Communication
- Relationship Building
- Strategic Thinking
Industry Keywords
- Agency Environment
- Client Retention
- Luxury Experience
- Spirits Experience
- Beauty Experience
Tools & Technologies
- Hubspot
- Linkedin Sales Navigator