Senior Director, CRM / Commercial Apps Lead within US Commercial BI&S Data & Technology, responsible for overseeing the operating model for CRM and business applications across multiple P&Ls and Centers of Excellence. Primary objective is leading the US transition to a single, integrated Veeva Vault CRM platform, aligning with global efforts, and ensuring platform adoption, data integrity, and continuous enhancements.
Responsibilities
- managing the CRM migration project, solution design, integrations, and user support;
- partnering with global teams for alignment;
- overseeing system vendors;
- driving AI and analytics integration within the Veeva ecosystem to enhance field productivity.
- managing a team of internal and external resources, stakeholder engagement, and ensuring compliance with data governance and privacy standards.
Qualifications
- Bachelor's degree;
- 10+ years experience in pharmaceutical, biotech, or life sciences commercial operations with proven CRM management, especially Veeva Vault CRM;
- prior experience leading large-scale CRM migrations and system integrations in global or matrixed environments.
Skills
- strong communication, leadership, project management, and technical expertise in CRM data flows, integrations, and analytics platforms.
High-Value Biopharma Specifics
- focus on commercial operations, multi-indication therapeutic areas (Oncology, Dermatology, Immunology, Inflammation), and platform solutions supporting field teams, insights, and compliance.