IT Support Technician: Classroom & AV Expert

KU Information Technology is seeking an IT Support Technician (Tier I) to join the Tech Support Center at the Edwards Campus. You will troubleshoot desktop hardware, software, AV, and network issues, following standard procedures and documenting incidents.
The role supports users via phone, email, chat, remote, and in person, with a focus on customer service and accurate ticketing. The position operates on a Monday–Friday schedule (7:30am–4:30pm) with potential after-hours work based on events,

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