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Receive inbound and place outbound telephone triage and scheduling calls
Establish new patient/client well or healthcare appointments
Schedule return care appointments and handle other patient/client requests
Identify patients within the Eskenazi Health network
Provide age-appropriate service for neonatal, infant, pediatric, adolescent, adult, and geriatric patients
Provide high-quality customer service
Schedule appointments and enter appointment dates and times
Respond quickly and escal e delays in resolving patient concerns
Answer telephone inquiries about Eskenazi Health, Specialty Clinics, and Ambulatory Care
Obtain and verify medical record numbers and direct inquiries to appropriate service areas
Document inquiries for medical, legal, and statistical purposes
Inform Connections nurses about callers with emergent symptoms and serve as clinic liaison
Explain patient obligation policies and direct patients without coverage to financial counselors
Requirements

2 years of experience in call center, patient registration, scheduling, health information management, or similar experience in a healthcare setting required
High School diploma or equivalent required
Associate’s degree preferred
Certificate in medical terminology highly preferred
Availability for at least one weekend day per pay period for PRN coverage
Positive demeanor and exemplary customer service skills
Excellent oral and written communication skills, including age- and education-appropriate communication
Basic mathematical and analytical skills
Ability to establish priorities, multitask, meet deadlines, and follow written and verbal instructions
Competency using standard office equipment, Windows, Word, Chrome, and Excel
Core Competencies

Demonstrates expertise in patient scheduling and registration within a healthcare setting, providing high-quality customer service and effective communication across diverse patient demographics. Proficient in managing inquiries and documentation while utilizing standard office software and equipment.
Highest-signal resume keywords

Patient Scheduling
Customer Service
Medical Terminology Certificate
Call Center Experience
Healthcare Experience
Hard Skills

Patient Registration
Appointment Scheduling
Medical Record Verification
Basic Mathematical Skills
Analytical Skills
Soft Skills

Positive Demeanor
Excellent Communication Skills
Multitasking Ability
Deadline Management

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