Client Relations and Account Manager

Benefits:

Free uniforms

Health insurance

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

As a Client Relations and Account Manager at AlphaGraphics, your primary role will be to increase the center’s overall sales and support the staff and client with projects. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. Also, leading efforts in our new apparel product line.

Account Manager Responsibilities:

Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

Maintains a professional appearance

Ensure all clients have a positive customer experience

Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)

Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities

Captures customer’s specifics using “Job Analysis” questions

Asks probing questions

Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up

Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy

Routinely resolves customer inquiries and complaints

Displays necessary mastery of MIS tools to create and estimate customer projects effectively.

Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Client Relations and Account Manager performs all business development functions related to Inside Sales, including the following:

Assists on the Customer Service team

Assists in updating the client database

Assists marketing functions and inside production when requested

Follows up and manages Inbound Leads

Works on estimates with lead estimator

Follows up on targeted marketing campaigns

Keep customers informed regarding their job’s progress through the production process

Shows proficiency in regular use of CRM and MIS tools

Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Assists in implementing sales and marketing related to the Apparel line of products

Client Relations and Account Manager Qualifications

Account Management experience is preferred but not required

Knowledge of graphics and prepress a plus

Possesses a solid knowledge of MIS systems and order entry processes

Handles all communications with customers in a professional and respectful manner

Strong analytical skills (break projects into steps or sets)

Excellent writing and verbal skills

Professional appearance and decorum

Strong organizational and time-management skills

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