Problem Reporting (PR) Process Administrator Problem Reporting (PR) Process Admi

Problem Reporting (PR) Process Administrator
Joby Aviation In-person · Santa Cruz, CA, US 8 months ago

Job Description
Company Overview
Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. At Joby, we've been working to make that dream a reality since 2009 and we're now in the final stages of certifying our aircraft with the FAA. With plans to launch our aircraft in the US and Dubai, we're now scaling manufacturing and preparing for the launch of our commercial service.

Overview
The Problem Reporting (PR) Process Administratoris responsible forthe end-to-end coordination, tracking, and process assurance of the company’s Problem Reporting system. This role ensures that all problem reports—whether safety-related, functional, documentary, process-related, or otherwise—are accurately captured, efficiently triaged, and advanced through theappropriate governancechannels. The PR Process Administrator provides structure and visibility to the Change Review Board (CRB) workflow and supports effective cross-functional engagement to achievetimelyand compliant PR closure.

Responsibilities
Problem Report Intake & Triage

Review newlysubmittedproblem reports for completeness, clarity, and proper categorization (e.g., potential safety, functional, documentary, process, other).

Coordinate with report originators to obtain missing information or correct deficiencies prior to CRB review.

Ensure each PR meets the entry-criteria andcontainssufficient detail to support classification and disposition discussions.

Change Review Board (CRB) Coordination

Prepare and publish daily CRB agendas to ensure thetimelyprogression of PRs through classification, adjudication, and closure.

Identifyand inviteappropriate stakeholders(engineering, quality, manufacturing, safety, etc.) based on the content and ownership of each PR.

Serve as the administrative focal for CRB meetings, including agenda management, action tracking, and follow-up communications.

PR Workflow & Dashboard Management

Maintainthe PR dashboard andsupportingKanban boards to provideaccurate, real-time visibility into the PR lifecycle and bottlenecks.

Track PR aging, workload distribution, task assignments, and status changes to support program-level reporting and decision-making.

Ensure data integrity across all PR tools and systems.

PR Closure Assurance

Validatethat proposed fixes or change activities have been executedin accordance withapplicable processes and quality requirements.

Confirm that closure artifacts (e.g., updated documentation, design changes, inspection results, test evidence) are correctly attached, reviewed, and approved.

Ensure that all required verification steps, process reviews, andsign-offshave been completed prior to formal PR closure.

Required

High school diploma or equivalent required

Experience coordinating formal engineering, quality, or configuration management processes in an aerospace or regulated engineering environment.

Strong organizational skills with the ability to manage high volumes of data, multiple stakeholders, and parallel workflows.

Clear, concise communication anda high levelof professionalism in cross-functional settings.

Proficiencywith dashboards, Kanban systems, and structured problem-reporting or change-control tools.

Detail-oriented mindset with strong adherence to process discipline and configuration-controlled workflows.

Desired

Experience with Jira and Confluence

Familiar with federal regulations

Additional Information
Compensation at Joby is a combination of base pay and Restricted Stock Units (RSUs). The target base pay for this position is $99,000 - $137,000/yr . The compensation package will be determined by job-related knowledge, skills, and experience.

Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.

Benefits

paid time off

healthcare benefits

401(k) plan with a company match

employee stock purchase plan (ESPP)

short-term and long-term disability coverage

life insurance

and more

Joby is an Equal Opportunity Employer

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