Customer Experience Lead

Visual Comfort & Co. seeks a leader to head the Backoffice Support team and guide frontline CSRs in delivering exceptional customer service. You will oversee order entry, returns processing, and customer interactions, ensuring accuracy and timely responses.
A background in ERP systems and luxury lighting industry is a strong plus. The role requires a degree and 3+ years in operations or customer service leadership, with a focus on process improvements and cross-functional collaboration to

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