Account Executive, SMB

Build, manage, and close SMB pipeline through partner channels
Acquire and onboard SMB merchants, including franchisees of national restaurant brands, through partner channels, inbound leads, and cold outreach
Ensure on-time, in-full delivery of partnership deal terms
Establish and monitor performance metrics to ensure commitments are met
Design and execute market-specific campaigns to drive merchant acquisition within targeted geographies or partner networks
Manage a high-velocity pipeline of inbound SMB leads and optimize lead-to-live-merchant conversion
Conduct proactive cold outreach to SMB merchants and franchisees
Guide merchants through onboarding for fast time-to-launch and a strong first experience
Track and report channel performance, including lead volume, conversion, and time-to-onboard
Establish repeatable processes and best practices as the first hire on the SMB Channel Sales team
Requirements

2+ years of experience in SMB sales, channel sales, or partner-driven business development — restaurant sales experience is preferred
Track record of managing high-volume, high-velocity sales pipelines with strong lead-to-close conversion
Experience with inbound lead management and proactive outbound/cold outreach
Data fluency, including tracking performance metrics and identifying conversion trends
Self-starter energy and comfort with ambiguity
Ability to travel approximately 10% for quarterly partner reviews
In-office attendance in the Austin office is required on Monday, Tuesday, and Thursday
Must be comfortable complying with Upside’s hybrid work policy
Must answer whether immigration sponsorship or support will be required to work in the United States
Core Competencies

Demonstrates expertise in SMB sales and channel management, with a strong focus on lead conversion and performance metrics. Proven ability to design and execute targeted campaigns for merchant acquisition and optimize onboarding processes.
Highest-signal resume keywords

SMB Sales Experience
Channel Sales Management
Lead-to-Close Conversion
Performance Metrics Tracking
Proactive Outbound Outreach
Hard Skills

Sales Pipeline Management
Lead Management
Data Fluency
Market-Specific Campaign Design
Onboarding Process Optimization
Soft Skills

Self-Starter Energy
Comfort with Ambiguity
Industry Keywords

Partner Channels
Merchant Acquisition
Franchisee Engagement
High-Velocity Sales
Restaurant Sales Experience

#J-18808-Ljbffr