VP, Contact Center — Drive Sales & Service Excellence

Empire Today in Northlake, IL, is seeking a Vice President, Contact Center (Call Center) to oversee all aspects of the operation, including inbound customer service and inbound/outbound sales, ensuring smooth, efficient performance and high service levels.
The role requires 10–15 years in call center leadership, a Bachelor's in Sales/Marketing (MBA preferred), and a proven track record of optimizing sales conversions while managing revenues well over $250M in a $1B company.

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