Content Experience Designer - Web, Mobile App and CRM

Content Experience Designer - Web, Mobile App and CRM

Mahwah, NJ (on-site)

Overview
The Content Experience Designer is responsible for creating and optimizing end-to-end customer experiences across Volvo Cars’ digital ecosystem, including web, mobile app, and CRM platforms. This role combines content strategy and execution, UX/UI design, and data‑driven optimization to deliver intuitive, personalized, and high‑performing digital experiences that align with business goals.

What You'll Do

Design end‑to‑end digital experiences across web, mobile app, and CRM platforms, ensuring consistency and usability across all touchpoints

Develop engaging content in alignment with Volvo brand guidelines supporting local market communication and positioning strategy across our owned platforms

Develop wireframes, prototypes, and user flows that translate business requirements into intuitive customer experiences

Create and refine copy and content to ensure clarity, consistency, and alignment with customer journeys

Maintain UX/UI standards, ensuring alignment with Volvo brand, accessibility, and design system guidelines

Collaborate with product, engineering, UX, and data teams to deliver digital experiences that are both scalable and performant

Use data, research, and user feedback to continuously improve digital experiences and optimize performance

Partner with product and analytics teams to identify opportunities for personalization, AI‑driven enhancements, and experience innovation

What You'll Bring
Core Qualifications

3+ years of experience in digital product, content, UX, or marketing design—or a related field

Experience designing end‑to‑end customer journeys across web, mobile apps, and CRM platforms

Hands‑on experience with UX writing, content strategy, information architecture, and interaction design

Proven ability to use customer insights, analytics, and testing to improve digital experiences and conversion

Strong knowledge of journey mapping, lifecycle marketing, personalization, and omnichannel experiences

Proficiency in Figma, Adobe Creative Suite, or similar tools

Strong writing, editing, and communication skills

Solid understanding of responsive design, accessibility, and user‑centered design principles

Preferred Qualifications

Degree in Design, Human‑Computer Interaction, Digital Media, or related field

Automotive experience, or premium consumer brand experience

Familiarity with SEO, analytics, and content strategy

Strong cross‑functional collaboration skills

Creative problem‑solving with strong attention to detail

Ability to manage multiple projects in a fast‑paced environment

Skills & Competencies

User‑centered design and customer empathy

Ability to translate complexity into simple, intuitive experiences

Data‑driven mindset with a focus on continuous improvement

Cross‑functional collaboration and stakeholder communication

Attention to detail and commitment to quality

Salary Range
$82,947 to $154,044 (Compensation is determined based on experience, qualifications, internal equity, location and company guidelines)

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