PR-IT SPECIALIST Job at Socket.dev in Guaynabo

POSITION SUMMARY

The IT Specialist provides responsive, hands‑on technology support across the organization. This position manages service desk requests, troubleshoots hardware, software, network, and business application issues, administers user access, maintains accurate technology asset records, and supports system upgrades and technology projects.
The ideal candidate combines technical expertise with excellent customer service, clear communication, and a strong sense of ownership.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Configuration and activation of the Electronic Payment Terminal (EPT) as part of the deployment of a new project and installation at service stations
Locating equipment in the warehouse and transporting it to the company’s systems laboratory
Programming and configuring POS devices in the company’s systems laboratory
Organizing all equipment required for on‑site installation
Leading the on‑site installation process in coordination with the Project Manager
Performing on‑site installation of all assigned equipment
Working with the central team to install and configure the system to bring it online
QUALIFICATIONS

Associate's degree in Computer Science, Information Technology, or a related field required.
At least 1 year of experience providing technical support in a multi-user environment is preferred.
Working knowledge of Windows environments, Microsoft Office applications, computer hardware, peripherals, basic networking, and troubleshooting practices.
Strong written and verbal communication skills in English.
Valid PR driver's license
Availability to visit different locations to provide IT services.
Available Monday to Friday from 8:00am - 5:00pm. Some overtime may be requested.
Compensation

$13.25 per hour, full time position
Gas / Car allowance
Sick and Vacation Leave
TPIS is an Equal Opportunity Employer (EEO Employer / Aff…

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