Strategic Customer Service Manager - Multi-Site Leader

KJ1 I-66 EXPRESS MOBILITY PARTNERS LLC is seeking a Customer Service Manager to oversee day-to-day operations for I66 EMP, managing supervisors and multiple vendor sites. The role drives performance, supports escalation handling, and ensures alignment with customer experience goals.
The ideal candidate will have 7–10+ years in call center leadership, experience with outsourced operations, and fluency in English and Spanish. Limited travel and a focus on process improvements are expected.

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