Media & Entertainment — Live Entertainment /Senior Manager

EPAM is growing its Media & Entertainment practice, and we are looking for a senior manager to help expand our Live Entertainment offering. This role sits at the intersection of delivery, innovation, and business development. You will work directly with promoters, venues, ticketing platforms, artist and rights‑holder organizations, and sports and entertainment companies to translate complex ticketing, venue operations, and fan engagement challenges into actionable technology and process solutions. If you are a builder who thrives in a fast‑growing practice, is equally at home closing a deal and running a program and brings deep expertise in how live events are ticketed, staged, and monetized; this is your role.

Req.#1066527676

Responsibilities

Apply deep knowledge of live entertainment technology ecosystems spanning ticketing and box office platforms, venue and event operations systems, fan CRM/loyalty, and monetization models across arenas/stadiums, concerts, theme parks, and live streaming

Analyze client technology stacks to identify gaps, inefficiencies, and growth opportunities

Develop transformation of roadmaps and modernized platform architectures aligned to client revenue, fan experience, and operational goals

Apply working knowledge of major platforms to design practical, scalable solutions around key live entertainment focus areas. (e.g. loyalty, pricing, operational management, hospitality, sponsorship, payment)

Stay current on emerging trends in live entertainment including fan data and personalization, loyalty and membership models, artist/venue direct‑to‑fan channels, and generative AI applications and translate them into actionable client strategies

Lead and support engagements end‑to‑end: work planning, requirements documentation, stakeholder workshops, stakeholder management, solution design, deliverable ownership, and team oversight

Create detailed project work plans and status reports; manage activities and deliverables and provide feedback to team members and client stakeholders

Manage client expectations throughout the project lifecycle and provide alternative recommendations when needed to keep objectives on track

Build trusted relationships with mid‑to senior‑level business and technology stakeholders

Develop and deliver client presentations, workshops, and written work products that translate complex technology concepts into clear business language

Assist in designing new business processes based on client requirements; conduct user review sessions, workshops, and stakeholder agreement meetings

Quickly assess client challenges and engage cross‑functional partners to develop the right solutions

Anticipate and mitigate project risks with sound judgment on when to elevate to senior leadership

Earn the respect and trust of EPAM and client colleagues by being supportive and highly reliable

Proactively deepen expertise in live entertainment and stay attuned to sector trends and challenges as they relate to client business goals

Partner with EPAM Client Partners and sales teams to engage prospects across the full sales lifecycle, from initial scoping through proposal and close

Lead the authoring of proposals and statements of work for complex live entertainment engagements

Design project teaming models and produce accurate effort and cost estimates

Clearly communicate scope, assumptions, and risk to both technical and executive audiences

Develop a fundamental understanding of EPAM products and accelerators and how they apply to live entertainment clients' needs

Support pursuit activities, proposal development, and EPAM's Media & Entertainment go‑to‑market strategy for the live entertainment sector

Manage and support live entertainment market eminence efforts, including points of view, thought leadership, and industry conference participation

Align with EPAM Client Partners, Business Development Teams, and Senior Leadership to support the creation and execution of account plans and strategies for delivery, growth, and client satisfaction

Contribute to EPAM's live entertainment offerings, reusable assets, and accelerators

Contribute to EPAM's point of view in the Media & Entertainment space through internal communities, white papers, and external‑facing content

Mentor junior consultants and contribute to raising the quality bar across the practice

Support recruiting, methodology development, and internal growth initiatives

Requirements

4+ years of experience in M&E consulting and advisory

8+ years of client‑facing roles (e.g., management consulting, live entertainment technology)

Deep expertise in live entertainment technology, including working knowledge of relevant platforms and workflows (e.g., ticketing/box office systems, venue management, marketing, CRM/loyalty, dynamic pricing engines, cashless and RFID solutions)

Strong understanding of the live entertainment ecosystem, including promoters, venues, artist and rights‑holder organizations, festivals, sports, theme parks, and touring

Proven ability to translate business challenges into technology and process solutions and communicate them to executive audiences

Demonstrated experience supporting or leading pre‑sales activity, including scoping, proposals, and deal closure

Experience leading multi-disciplinary consulting teams and managing delivery governance across complex programs

Strong analytical skills, including process mapping, business case development, and solution evaluation

Familiarity with Agile delivery practices preferred

Bachelor's degree in engineering, Information Systems, Computer Science, Business Administration, or a related field; advanced degree a plus

Excellent written and oral communication skills; experience developing and presenting client‑facing materials (PowerPoint, Visio, Excel)

We offer

Medical, Dental and Vision Insurance (Subsidized)

Health Savings Account

Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Short‑Term and Long‑Term Disability (Company Provided)

Life and AD&D Insurance (Company Provided)

Employee Assistance Program

Unlimited access to LinkedIn learning solutions

Matched 401(k) Retirement Savings Plan

Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

Paid Holidays - nine (9) total per year

Legal Plan and Identity Theft Protection

Accident Insurance

Employee Discounts

Pet Insurance

Employee Stock Purchase Program

If otherwise eligible, participation in the discretionary annual bonus program

If otherwise eligible and hired into a qualifying level, participation in the discretionary Long‑Term Incentive (LTI) Program

For remote work in New York City only.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi‑national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM

This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $150,000 - $220,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

Applications will be accepted on a rolling basis.

EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#J-18808-Ljbffr