Senior CX Strategist: Journey Design & Insights

Sorenson Communications seeks a senior CX Strategist to identify customer needs and friction across omnichannel experiences and translate insights into measurable improvements. You will partner across Product, Sales, Operations, Customer Success, Insights, Marketing, Finance, and Technology to design journeys, analyze data, and drive impactful actions.
Success hinges on moving insights from discovery to recommendation to action, improving engagement, retention, and operational performance in a

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